최신MB-230유효한최신덤프인증덤프공부문제

KoreaDumps 에서 제공해드리는 Microsoft MB-230덤프는 아주 우수한 IT인증덤프자료 사이트입니다. IT업계엘리트한 강사들이 퍼펙트한 Microsoft MB-230 덤프문제집을 제작하여 디테일한 시험문제와 답으로 여러분이 아주 간단히Microsoft MB-230시험을 패스할 수 있도록 최선을 다하고 있습니다.

Microsoft MB-230 시험요강:

주제	소개
주제 1	Manage Cases, Knowledge Management, and Feedback: This topic equips Microsoft functional consultants to create and manage cases effectively, ensuring smooth resolution processes. The subject explores configuring foundational Customer Service components, enabling the use of Knowledge Management to streamline information sharing. Additionally, capturing customer feedback with Customer Voice empowers consultants to gather actionable insights.
주제 2	Implement Scheduling and Routing: This section trains Microsoft functional consultants to configure service scheduling for optimizing resource allocation. It includes setting up routing processes to ensure customer inquiries are directed to the appropriate channels or personnel. The focus on scheduling and routing prepares consultants to design seamless workflows and reduce response time, improving overall operational efficiency within Customer Service environments.
주제 3	Implement Dynamics 365 Contact Center: This topic prepares Microsoft functional consultants to deploy and configure Dynamics 365 Contact Center solutions. Key areas include managing communication channels to offer multichannel customer support, implementing agent productivity features for efficient task handling, and setting up agent workspaces for streamlined operations.
주제 4	Extend Customer Service by Using Microsoft Power Platform: Microsoft functional consultants enhance their expertise by learning to configure model-driven apps tailored for Customer Service scenarios. The topic includes creating custom apps to meet specific business needs and implementing Copilot Studio to automate and enhance service workflows.

>> MB-230유효한 최신덤프 <<

MB-230인증공부문제, MB-230인기자격증 시험덤프

KoreaDumps의Microsoft MB-230덤프는 레알시험의 모든 유형을 포함하고 있습니다.객관식은 물론 드래그앤드랍,시뮬문제등 실제시험문제의 모든 유형을 포함하고 있습니다. Microsoft MB-230덤프의 문제와 답은 모두 엘리트한 인증강사 및 전문가들에 의하여 만들어져Microsoft MB-230 시험응시용만이 아닌 학습자료용으로도 손색이 없는 덤프입니다.저희 착한Microsoft MB-230덤프 데려가세용~!

최신 Microsoft Dynamics 365 MB-230 무료샘플문제 (Q284-Q289):

질문 # 284
A customer service organization plans to implement knowledge management for a custom entity named Root Cause Analysis.
Users must be able to search, link, and rate knowledge articles. Users must be provided with suggested knowledge articles.
You need to configure Dynamics 365 for Customer Service.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. In Solution Explorer, expand the Root Cause Analysis entity and select Forms. Edit the main form and configure a subgrid for knowledge articles.
B. Add a lookup to the article entity.
C. In Solution Explorer, select the Root Cause Analysis entity and then select Knowledge management.
D. In Solution Explorer, expand the Root Cause Analysis entity and select Forms. Edit the main form and configure a knowledge base search control.
E. Navigate to the Knowledge Base Management Settings wizard. Then, navigate to Record types and select Root Cause Analysis.

정답：C,D,E

설명：
Section: Topic 2, Manage cases and the knowledge base

질문 # 285
You are a Dynamics 365 for Customer Service administrator.
You must track time against enhanced service-level agreements (SLAs).
You need to add a timer.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

정답：

설명：

1 - Ensure the entity is enabled for SLA.
2 - Create a quick view form for each SLA KPI instance field.
3 - Add the quick view forms to the primary entity form.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/add-timer-forms-tracktime-against-enhanced-sla

질문 # 286
Hotspot Question
A client plans to implement a case resolution process.
Which field types does the Case Resolution form use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

정답：

설명：

질문 # 287
A Dynamics 365 Customer Service organization uses routing rules to escalate cases.
Security roles have not been modified or created.
You need to modify the routing rule set that is currently in use and enforce the principle of least privilege.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

정답：

설명：

1 - Verify that you have the customer service manager security role.
2 - Navigate to Routing rule sets.
3 - Deactivate the routing rule set.
4 - Edit the routing rule set.
5 - Activate the routing rule set.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-rules-automatically-route-cases

질문 # 288
You need to select the steps to create a new macro that will automate opening a new case creation form.
Which four actions should you recommend be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

정답：

설명：

Explanation:

질문 # 289
......

우리는 여러분이 시험패스는 물론 또 일년무료 업데이트서비스를 제공합니다.만약 시험에서 실패했다면 우리는 덤프비용전액 환불을 약속 드립니다.하지만 이런 일은 없을 것입니다.우리는 우리덤프로 100%시험패스에 자신이 있습니다. 여러분은 먼저 우리 KoreaDumps사이트에서 제공되는Microsoft인증MB-230시험덤프의 일부분인 데모 즉 문제와 답을 다운받으셔서 체험해보실 수 잇습니다.

MB-230인증공부문제: https://www.koreadumps.com/MB-230_exam-braindumps.html